***October 14, 2022***
We are having foundation work done to our building, which will affect the Customer door. Please use the "Board of Directors" door for customer entrance.
The foundation repair should take about a month to complete. We're sorry for any inconvenience.
***What is Primacy?***
Every June we charge a primacy fee for the entire year.
From Missouri's Department of Natural Resources:
"...The primacy fee is a user fee, paid by the customers of Missouri's public water supply systems and set by state law..."
"...The primacy fee provides funding necessary to implement the federal and state Safe Drinking Water Act regulations and maintain delegation of the federal public drinking water program."
Note: The Primacy fee has increased this year, from $3.00/year to $4.52/year.
**Important Online Payment Info**
10/6/2021
Balances are now available when you pay online through PSN.
Please Note:
Balances are subject to change. For the most accurate balance, please contact our office at 816-537-6856.
Water bills are due no later than the 21st of every month. A late penalty of 10% of the balance due will be applied to the account by 8:00 am the following business day.
Disconnection of water service for non-payment of past due amount is the 2nd Tuesday of every month. If you have a past due amount, it must be paid prior to 8:00 am on the 2nd Tuesday, or you may call and request an extension (payment arrangement). Note: Payment arrangements will not be granted on the 2nd Tuesday. It must be made anytime before this day.
Update (12/09/20):
E-Mail received from KC Water regarding taste and smell of water:
"We did experience a change in taste over the past couple of weeks. It was the result of changing river conditions and treatment modifications. For the most part, those challenges have been addressed and the water is tasting much better for most of our customers. However, it does take time for the water to get through the system and we expect Jackson County customers to have better water very soon. Throughout this, the water has remained safe. It continues to meet all regulatory standards. We take this seriously and are doing out best to deliver a high quality product.
Thank you for your patience.
KC Water"
06/26/20:
Our office will be closed on Friday, July 3, 2020, for observance of Independence Day. We will be back in the office on Monday, July 6th. Have a safe and happy 4th of July!
06/05/20:
As of right now, our lobby is still closed to the public. It will be a month-by-month basis of when it will reopen.
We are still accepting payments by phone, online and our dropbox in front of the building.
Effective Immediately (03/19/20):
We will be closing our office doors, but we will still remain open for business via phone, mail, electronically and dropbox.
To pay through the dropbox: Account # or address on check and/or envelope. Cash accepted also. You can request a receipt to be mailed, e-mailed or through the dropbox.
To pay over the phone: Call us at 816-537-6856 to pay by check or credit/debit card.
To pay online: Click the link above to pay your bill online. You will need your account # and the amount you want to pay. Call us if you need that information.
If you are starting new service, you can download and print the service agreement over here on the right, "Customer's Corner". You can e-mail the form (there are 2 pages) and a copy of your photo ID or put them in the dropbox. We will also need $100 deposit (cash, check or money order; no cards) which can also be put into the dropbox.
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